Black Horse Limited
Financial Ombudsman decision DRN4590729 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
tell credit reference agencies that Mr L voluntarily terminated his account on 7 February 2012Credit file reporting
Mr L complains that Black Horse Limited should give him an explanation, an apology and compensation for the way it mishandled the voluntary terminationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4590729.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.