Lloyds Bank PLC

Financial Ombudsman decision DRN4589574 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

did not deal reasonably with him when taking debt recovery action in relation to his personal liability under a guaranteeTreatment in financial difficulty

wrongly said that he had not previously attempted to contact its recoveries teamComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4589574.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.