Barclays Bank UK PLC

Financial Ombudsman decision DRN4584011 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

He’s upset Barclays delivered his debit card to an incorrect address twice, and feels it put him at risk of identity fraud.Identity checks and access

Mr N complains about the poor service he received from Barclays Bank UK PLC.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4584011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.