Santander UK Plc
Financial Ombudsman decision DRN4578487 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr K complains that Santander UK Plc mis-sold him a current account, gave misleading information about whether he could transfer only some of his direct debitsProduct mis-sold
provided poor service in administering his account and responding to his complaintService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4578487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.