AIB Group (UK) Plc
Financial Ombudsman decision DRN4571395 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr M is also unhappy that it appears his father also guaranteed part of the debt, so doesn’t understand why he was asked to guarantee the full amount of the debt too.Treatment in financial difficulty
Mr M says he is unhappy about this because he wanted to deal with things directly without the cost of employing a solicitor. He’s also complained about AIB’s refusal to provide him with certain documentation, which he says were ‘blocking tactics’ by the bank – it took three rounds of Subject Access Requests (SAR) to get the information he asked for.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4571395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.