Lloyds TSB Bank Plc
Financial Ombudsman decision DRN4567774 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr K’s complaint is that a loan provided to him in July 2011 by Lloyds TSB Bank Plc (“Lloyds TSB”) was not affordable and the lending was therefore irresponsible.Irresponsible lending
The adjudicator explained that the bank is expected to respond positively and sympathetically on becoming aware of financial difficulties.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4567774.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.