Sygma Banque

Financial Ombudsman decision DRN4561923 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Where a customer is experiencing financial difficulties banks are required under the Lending Code to respond positively and sympathetically to their difficultiesTreatment in financial difficulty

failed to respond positively and sympathetically to his financial difficulties because it is still charging him interest on his credit card accountsInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4561923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.