Telefonica UK Limited

Financial Ombudsman decision DRN4536503 Upheld

Upheldoutcome, as published by the Ombudsman

£388redress stated in the decision

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

O2 should also arrange to remove the lending accounts from Mr M’s credit file.Credit file reporting

I’ve found that all four loans were mis-soldProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4536503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.