Lloyds Bank PLC

Financial Ombudsman decision DRN4532844 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that Lloyds Bank Plc mis-sold him a mortgage in 2007.Product mis-sold

Mr B said he’d been 62 when the mortgage was sold, and he’d been vulnerable having recently gone through a divorce.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4532844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.