National Westminster Bank Plc

Financial Ombudsman decision DRN4530028 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

I am satisfied that the indication on Mr O’s credit file that the debt has been partially satisfied by him is an accurate reflection of what has happened.Credit file reporting

I agree that NatWest’s handling of Mr O’s complaint was not as it should have been.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4530028.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.