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Startline Motor Finance Limited

Financial Ombudsman decision DRN4526198 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms O complains that Startline Motor Finance Limited (Startline) didn’t give her the assistance it should have in regard to her hire purchase agreement (HPA) when her financial circumstances changed.Treatment in financial difficulty

Startline issued a final response in February 2017, saying a missed payment marker would be removed from Ms O’s credit file but saying that it would not freeze interest on her account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4526198.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.