Firms › NewDay Ltd ›
NewDay Ltd
Financial Ombudsman decision DRN4519192 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G complains that a representative of NewDay Ltd was rude to him at the end of a telephone call he made about his Aqua credit card account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4519192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.