Metro Bank PLC

Financial Ombudsman decision DRN4518921 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

due to a backlog of work, it didn’t contact Mr D about this until 18 MarchPayment delayed or failed

Metro said she shouldn’t have done that. Metro also said that the offer of £50 was still open to Mr D, if he wanted to accept it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4518921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.