Santander UK Plc
Financial Ombudsman decision DRN4510289 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr T complains about the way Santander UK plc dealt with him, following fraudulent transactions being made on his account.APP scam refund refused
It also failed to mention to Mr T that freezing the account (which seems to have been a necessary step in the circumstances) would affect his standing order payment for the mortgageService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4510289.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.