National Westminster Bank Plc

Financial Ombudsman decision DRN4508757 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs M complains that National Westminster Bank Plc unfairly increased the minimum monthly repayments on her credit cardInterest and rates

Mrs M complains that National Westminster Bank Plc unfairly increased the minimum monthly repayments on her credit card and gave her incorrect information about its reason for doing so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4508757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.