NCO Europe Limited
Financial Ombudsman decision DRN4507907 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NCO Europe Limited sent him information in the wrong font, which made it difficult for him to read.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4507907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.