Ezeecopy Limited
Financial Ombudsman decision DRN4505896 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Remove all records of the hire agreement from Mr P’s credit file.Credit file reporting
I don’t think the terms of the agreement were made sufficiently clear to him.Product mis-sold
Rules cited
FCA DISP (Dispute Resolution), FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4505896.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.