NRAM Limited

Financial Ombudsman decision DRN4504494 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss A by her representative Mr T complains that NRAM plc won’t confirm if her credit file has been affected by her late payment of one monthly mortgage payment for her two mortgages.Credit file reporting

Miss A also complains NRAM refused to respond to her letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4504494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.