Santander UK Plc
Financial Ombudsman decision DRN4496976 Not upheld
Not upheldoutcome, as published by the Ombudsman
£155redress stated in the decision
Fri Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr K complains about Santander UK plc’s actions when he and his wife fell victim to an employment scam involving money transfer.APP scam refund refused
I agree the bank could have dealt with him rather better in the course of its investigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4496976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.