MBNA Limited

Financial Ombudsman decision DRN4490371 Not upheld

Not upheldoutcome, as published by the Ombudsman

£120redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr D complains that MBNA Limited harassed him continuously to pay off arrears on his credit card account when he had a repayment plan in place.Treatment in financial difficulty

Mr D disagrees with the adjudicator and says that the bank kept charging him the wrong interest rate after he had opted out of an interest rate increase.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4490371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.