Santander UK Plc
Financial Ombudsman decision DRN4484429 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
So, a “pay down” arrangement was agreed instead, whereby Miss M would pay at least £1 each month.Treatment in financial difficulty
Miss M complains that Santander UK Plc defaulted her account and reported negatively to credit reference agencies because of an outstanding overdraft balance.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4484429.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.