FirstRand Bank Limited

Financial Ombudsman decision DRN4461507 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that FirstRand Bank Limited (the business) repossessed the vehicle he had acquired under a hire purchase agreement without warning and without allowing him to clear the arrears.Treatment in financial difficulty

A marker was added to his account in February to state he was a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4461507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.