Barclays Bank UK PLC

Financial Ombudsman decision DRN4460636 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

didn’t update Credit Reference Agencies (CRAs) when she paid the balance in full on her credit card account on 12 July 2018 and closed the account.Credit file reporting

I do, however, think Miss W was let down with the bank’s customer service when it failed to make the process clear to her and sent her letters with mistakes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4460636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.