HSBC Bank plc

Financial Ombudsman decision DRN4452323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

HSBC asked him for excessive proof of identityIdentity checks and access

Mr N said that he thought that our service had allowed HSBC to manipulate the complaints process to its advantageComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4452323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.