Park Card Services Ltd

Financial Ombudsman decision DRN4449268 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

no reset email was ever received and when my account then locked the alleged reset key was also not receivedIdentity checks and access

failed to send him emails that would have helped him access their online service so that he could use the cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4449268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.