NewDay Ltd

Financial Ombudsman decision DRN4431249 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr H complains that NewDay Ltd, trading as Aqua, (“NDL”), was irresponsible when it agreed to open a credit card account for him and when it later increased his credit limit on two occasions.Irresponsible lending

remove any negative information about the account from the CL1 date onwards from Mr H’s credit file once any amount owed has been settled.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4431249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.