HSBC Bank plc

Financial Ombudsman decision DRN4415993 Not upheld

Not upheldoutcome, as published by the Ombudsman

£19redress stated in the decision

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

HSBC Bank plc did not take adequate steps to help protect A’s account from fraudsters, and delayed taking action that might have recovered its money.APP scam refund refused

Mr G has also complained about the way HSBC dealt with him after he called and discovered the fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4415993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.