TSB Bank plc

Financial Ombudsman decision DRN4415471 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs D complains that TSB Bank plc did not pay the interest on her Classic Plus account.Interest and rates

paid her £25 for her distress and inconvenience for the delay in dealing with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4415471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.