National Westminster Bank Plc

Financial Ombudsman decision DRN4409964 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

stopped making payments from his business account due to arrearsTreatment in financial difficulty

I am pleased that NatWest recognised its error about the address and paid Mr D £100 compensation, however it took the bank several months to do this following Mr D’s requestComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4409964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.