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Provident Personal Credit Limited
Financial Ombudsman decision DRN4406924 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Thu Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
charging him interest on a loan which was fraudulently taken out in his name by an unidentified third partyAPP scam refund refused
one of Satsuma Loans’ call handlers asked him why he was repaying the loan if he hadn’t applied for it or received the money, which he says was rudeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4406924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.