National Westminster Bank Plc

Financial Ombudsman decision DRN4397432 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

To allow NatWest to assess how Mr S’s health issues impact on his ability to repay the debt, he should contact NatWest to discuss this further.Treatment in financial difficulty

NatWest apologised for the delay in contacting Mr S - due to it being unaware its solicitors had closed his file.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4397432.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.