TSB Bank plc

Financial Ombudsman decision DRN4374516 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

she thought it was discourteous and unacceptable that TSB had closed her complaint without telling herComplaint handling

Ms G complains that TSB Bank plc didn’t tell her that her credit card had expiredService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4374516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.