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Shawbrook Bank Limited
Financial Ombudsman decision DRN4367872 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss W’s complaint that the solar panel system was misrepresented to her by My PlanetProduct mis-sold
£100 in its offer, for the trouble and upset Miss W has experienced through the handling of her s.75 claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4367872.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.