Go Transfer Ltd

Financial Ombudsman decision DRN4353259 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to transfer his £500 to a foreign country, and then failed to refund himPayment delayed or failed

Go Transfer have failed to respond to the complaint despite attempts to contact them by Mr E and this serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4353259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.