Santander UK Plc
Financial Ombudsman decision DRN4350414 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Bereavement and power of attorney
In the Ombudsman’s words
Mr Y said he wanted the money in the accounts paid out within 24 hours.Payment delayed or failed
The executors of the estate of the late Mrs Y complain about how Santander UK Plc has dealt with a request to release money held in her accounts.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4350414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.