Santander UK Plc
Financial Ombudsman decision DRN4348709 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Santander says that Mr S’s credit limit was reduced after it received incorrect information from credit reference agencies showing that he had defaulted on a number of unrelated accounts.Credit file reporting
I also consider that the account limit was reduced without warning and this was a breach of the terms and conditions of the account. On that basis I consider the £85 the bank has offered (£10 for costs and £75 for distress and inconvenience) does not go far enough.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4348709.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.