Experian Limited
Financial Ombudsman decision DRN4345493 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
told him his credit file did not show any County Court Judgment (“CCJ”) when it should have doneCredit file reporting
Experian Limited have provided poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4345493.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.