Nationwide Building Society

Financial Ombudsman decision DRN4340626 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

concerned about the effect this has had on their credit historyCredit file reporting

complain about the way Nationwide Building Society handled direct debit payments to their loanPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4340626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.