Nationwide Building Society

Financial Ombudsman decision DRN4339791 Upheld

Upheldoutcome, as published by the Ombudsman

£6,944redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

It was another three weeks or so before the money was finally credited to Mrs U’s current account, despite several calls from her. This was around seven weeks after she had made the transfer request.Payment delayed or failed

Nationwide provided an inadequate service to Mrs UService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4339791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.