Santander Consumer (UK) Plc

Financial Ombudsman decision DRN4329009 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Santander should ask Mr Y for information about what he’s earning and spending and work with him to come to acceptable repayment terms.Treatment in financial difficulty

Mr Y is unhappy with the advice Santander Consumer (UK) Plc gave him when he wasn’t able to keep up with the payments under his conditional sale agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4329009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.