Lloyds Bank PLC

Financial Ombudsman decision DRN4325963 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs O complain that Lloyds Bank PLC failed to treat them fairly because it started court proceedings to repossess their property when they were suffering from financial and health problems.Treatment in financial difficulty

It’s clear that both health and language issues have made communication with Lloyds difficult for them to deal with and I’ve taken this into account when considering whether or not Lloyds acted fairly in starting court proceedings when it did.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4325963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.