Funding Circle Ltd
Financial Ombudsman decision DRN4319913 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
new on-line security measures put in place by FC caused him frustrationIdentity checks and access
Mr F complains about the service he received from Funding Circle Ltd (FC)Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4319913.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.