National Westminster Bank Plc

Financial Ombudsman decision DRN4319822 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs M complains that National Westminster Bank Plc (“NatWest”) misinformed her about the rate of interest payable on a fixed rate bond she took out.Interest and rates

She’s also worried that NatWest hasn’t investigated what happened properlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4319822.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.