Secure Trust Bank Plc

Financial Ombudsman decision DRN4316922 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

When Miss H contacted Moneyway to tell it she was having financial difficulties, it should’ve responded positively and sympathetically.Treatment in financial difficulty

I think any information regarding the termination should be removed from Miss H’s credit file(s).Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4316922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.