National Westminster Bank Plc

Financial Ombudsman decision DRN4307361 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

changed the interest rate on its loans without notification, leading to overpaymentsInterest and rates

NatWest had acknowledged that it failed to do this and has paid £300 compensationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4307361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.