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Northern Bank Limited
Financial Ombudsman decision DRN4306776 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Tue Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Northern Bank Limited failed to act on his instructions to move some moneyPayment delayed or failed
Northern didn’t manage to get in touch with him right awayService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4306776.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.