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Creation Financial Services Limited

Financial Ombudsman decision DRN4286656 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that Creation Financial Services Limited (“Creation”) lent irresponsibly to him and should now write off his debt.Irresponsible lending

Once Creation were made aware of Mr M’s vulnerability I would have expected them to have responded sympathetically and to follow industry guidelines such as those from the Money and Advice Liaison Group (MALG) for helping consumers with debt and mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4286656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.