Lloyds Bank PLC

Financial Ombudsman decision DRN4282394 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Lloyds also failed to remove adverse information from her credit file when it had said that it wouldCredit file reporting

Lloyds accepted that it had not provided Mrs D with an acceptable level of serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4282394.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.