Lloyds Bank PLC

Financial Ombudsman decision DRN4278560 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,600redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mr V considers that the overdraft was not affordable in the first place and the bank’s lending criteria was not rigorous enough.Irresponsible lending

Mr V told us he had been harassed by Lloyds TSB’s collections agent. It was unable to demonstrate that this was not the case. I was satisfied that Lloyds TSB had also not provided the level of customer service that Mr V was entitled to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4278560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.