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Tesco Personal Finance Limited

Financial Ombudsman decision DRN4270605 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Tesco acknowledges that it failed to treat Mrs W’s call as a complaint and only did so when she followed it up with a letter.Complaint handling

this complaint is about Tesco’s handling of her request to return her money to a specified account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4270605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.